Operations

Everything that keeps the organization running that is not a program: documenting how work gets done, setting up and maintaining the database or CRM, preparing board materials, writing policies and procedures, managing vendors, and organizing the files nobody can ever find. It is the connective tissue that large nonprofits staff for and small ones improvise.

There is no single right answer, and the expensive option is rarely it. The right CRM depends on your donor count, whether you run events, what your team will realistically maintain, and your budget. We assess what you have, recommend based on how you actually work, and handle the migration and cleanup so the switch does not cost you your donor history.

Yes. We assemble the board packet, pull the financial and program reports into a readable format, prepare the agenda, and make sure materials go out before the meeting rather than the night before. Boards make better decisions when they receive clear information early, and executive directors get their week back.

This is exactly why documentation matters. In a small nonprofit, a single departure can take years of institutional knowledge with it. We write standard operating procedures for the recurring work so the process lives in a document rather than in one person's head, and the next hire can pick it up without a six-month ramp.

Less than you expect, because we do the work rather than assign it to you. The heaviest lift on your side is the first few weeks of discovery, where we learn how things currently run. After that the direction of effort reverses: we take processes off your team's plate rather than adding to them.